In an era of endless automated menus, “chatbots,” and “Contact Us” forms that seem to disappear into a void, McKinney Insurance is doing something radical: We’re staying human.
Our owner, Kristin Jones, built this agency on a simple but firm belief: Customer service is about connection, not code. She refuses to compromise on the personal touch that her clients deserve.
Here is what “The McKinney Difference” looks like for you:
1. No Robots. No Menus. Just Us.
We’ve all been there—shouting “representative” at a recording while navigating a 10-step menu. At McKinney Insurance, we don’t farm out our phone services to third-party call centers. When you call McKinney Insurance Agency, a real, live human being answers the phone during business hours.
2. We Value Your Time
If we do happen to be on the other line when you call, we don’t leave you hanging. We are committed to returning every voicemail the same day—usually within just a few hours. Your concerns are our priority, not an item on a distant to-do list.
3. A Fierce Advocate in Your Corner
The insurance industry can be tough. Whether it’s stubborn underwriting or a confusing request from your mortgage company, Kristin and her team are ready to roll up their sleeves for you.
- Fighting for You: We’ll go toe-to-toe with underwriting when they have incorrect information or unreasonable expectations.
- Handling the Hassle: We deal with the automated menus and hold times of big carriers and lenders so you don’t have to.
4. Guided by the Mission to "Give Big"
Kristin’s personal mission statement for the agency is to GIVE BIG. This means providing the best possible experience because we truly care about your best interests. We believe that advocacy is a human job, and we are proud to be the friendly, local voice you can rely on.
Tired of talking to machines?
Experience what it’s like to have a local partner who actually listens. Call the McKinney Team today at (281) 996-0040. We can’t wait to hear from you.